Account Manager - Industrial

ACCOUNT MANAGER - INDUSTRIAL

THE JOB

Account Manager for the Industrial Sales division of a dynamic, award-winning remanufacturing and distribution company. This role is focused on managing and building a book of business with new and existing accounts, providing outstanding customer service, and executing strategic business goals. This position is full time, permanent, hybrid available.

HOURS OF WORK: 8:00AM – 5:00PM

Duties & Responsibilities

New Account Development

• Achieve new account goals by opening and maintaining “Weston-type” accounts.
• Cold call prospective potentials in order to qualify them and determine if they are a “Weston-type” account.
• Strong focus on outside sales and visits to all qualified potentials in order to qualify further and to build a relationship.
• Research and compile lists of prospective customers to build and maintain a strong pipeline of potential accounts using various resources.

Account Management

• Visit customers on regular basis.
• Entertain customers on a consistent basis following corporate policy.
• Investigate and resolve any discrepancies with orders in a prompt manner.
• Achieve/surpass sales, profit and monthly/annual mark-up goals.
• Constantly analyze accounts to highlight potential issues.
• Call and visit to confirm current status of accounts and establish strategic plan to regain business if necessary.
• Provide outstanding customer service with the utmost integrity.

Collections & Credit

• Contact customers with outstanding overdue accounts as required.
• Develop strategic plan in conjunction with the Risk Management Department to ensure all accounts are kept as current as possible.
• Look for warning signals that are a precursor to financial issues and a resulting inability by customer to pay.
• Arrange for cheque pick-ups via courier or upon delivery of an order. Follow-up with A/R to ensure cheques are received.
• Update payment dates regarding outstanding invoices.

Other Duties

• Take part in quarterly physical inventory counts.
• Focus on executing strategic business goals as assigned.
• Develop strong product knowledge.
• Assist in keeping abreast of all Weston Forest inventory, with a strong focus on over-stocked and oddball inventory.
• Develop a solid understanding of commodity lumber and panel markets by reading and analyzing market reports.
• Other duties as required and assigned.
• Participate in training and cross-training initiatives as assigned.

Knowledge & Skills Required

• Excellent organizational skills.
• Excellent analytical and problem solving skills.
• Post-secondary education an asset.
• Ability to travel as needed.
• Outstanding team player with excellent work ethic.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Reliable transportation.
• Must have exceptional interpersonal and communication skills.

The Company

Weston Forest originated as a family business in 1953. Today we are a vital, dynamic organization, repeatedly recognized by Deloitte as one of Canada’s Best Managed Companies, recipient of the Canadian Business Excellence Awards for Private Businesses, and winner of Waterstone Canada’s Most Admired Corporate Cultures Award. Weston Forest is certified as a Great Place to Work®!

Our culture is one of personal growth, continuous improvement, and opportunity. It is vibrant, informal, and inclusive. We live by our brand promise: “YOU’LL LOVE DOING BUSINESS WITH US”.

Our Core Values:

• Results matter, but people matter more
• Inspiring personal and professional growth
• Entrepreneurial organization committed to continuous improvement
• We do what we say
• More than just a place to work
• Your success is our success

Weston Forest is committed to an inclusive, barrier-free recruitment process and work environment. Please advise Human Resources of any accommodations that are required. Any information regarding accommodation will be treated as confidential.

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